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718 Pub FAQ – Online Casino Questions Answered for PH

Got a question about registering, depositing via GCash, claiming your welcome bonus, or how withdrawals work? You're in the right place. This FAQ covers everything Filipino players at 718 Pub ask most often — written straight, no fluff, so you can get your answer and get back to the games.

All Topics Account Deposits Withdrawals Bonuses Games Responsible Gaming Security
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Account & Registration

Go to the Register page, fill in your full legal name, email address, Philippine mobile number, and date of birth. Create a strong password, tick the Terms and Conditions and Responsible Gaming boxes, then submit. You'll receive an SMS verification code on your registered mobile number — enter it to activate your account. The whole process takes under two minutes for most Filipino players.

Players must be 21 years of age or older to register and play at 718 Pub. This is a strict requirement that applies to all Filipino players regardless of region. Age is verified during the KYC process when you make your first withdrawal request.

Before your first withdrawal, you'll need to complete a one-time KYC check. You'll need a valid Philippine government-issued ID — PhilSys National ID, UMID, Driver's License, Passport, or SSS ID all work — plus a selfie holding the ID with a clear view of your face and the front of the document. This is a one-time process and usually completes within a few hours on business days.

Click "Forgot your password?" on the Login page. Enter your registered email address and a secure reset link will be sent to your inbox within minutes. Click the link in the email, create a new password, and log back in. If you don't receive the email, check your spam folder. Still stuck? Contact 24/7 live chat support.

No. 718 Pub strictly enforces a one-account-per-person policy. Creating multiple accounts — including for the purpose of claiming bonuses more than once — is a violation of the Terms and Conditions. It results in permanent closure of all related accounts and forfeiture of all balances. The platform has automated detection systems for this and applies the policy consistently.

Log in to your account and go to Account Settings. Changes to your registered email or mobile number require verification — a code will be sent to your current registered contact before the change is approved. This security step protects you from unauthorised account changes.

Deposits & Payment Methods

Log in, go to your account wallet or cashier section, and select Deposit. Choose GCash or Maya from the payment options, enter the amount you want to deposit (minimum ₱100), and follow the on-screen steps. You'll be redirected to complete the payment via your e-wallet app. GCash and Maya deposits typically reflect in your casino wallet within 60 seconds of the transaction being confirmed. See the full guide at Deposit and Withdrawal.

The minimum deposit at 718 Pub is ₱100. This applies across all supported payment methods including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard bank cards. There is no maximum deposit limit set by the platform, though your individual e-wallet or bank may have their own daily transaction caps.

718 Pub accepts all major Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank, InstaPay, PESONet bank transfers, and Visa/Mastercard debit and credit cards. All transactions are processed in Philippine Peso (₱). There are no deposit fees charged by 718 Pub — though your bank or e-wallet provider may apply their own transaction charges.

First, wait 5–10 minutes — most deposits resolve automatically. If it's still not showing after that, take a screenshot of your GCash or bank transaction confirmation (showing the reference number, amount, and timestamp) and contact 718 Pub 24/7 live chat support. The team can trace the deposit using the transaction reference and manually credit it if necessary. Do not re-attempt the deposit until you've spoken to support to avoid duplicate charges.

718 Pub does not charge its own fee for deposits. However, some payment processors may apply a small service charge on their end — for example, certain bank transfer methods via InstaPay may have a ₱15–25 processing fee charged by the bank. GCash and Maya transactions to 718 Pub are typically free on the e-wallet side. Check your specific payment method's fee schedule if you want to confirm before transacting.
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Withdrawals & Payouts

Log in, go to the cashier/wallet section, and select Withdrawal. Choose GCash as your payout method, enter the amount you'd like to withdraw (minimum ₱200), confirm the registered GCash number, and submit the request. Most GCash withdrawals are processed and sent within 30–60 minutes. Larger amounts or first-time withdrawals may take slightly longer pending verification. Full details at Deposit and Withdrawal.

The minimum withdrawal amount at 718 Pub is ₱200. This applies across all supported withdrawal methods including GCash, Maya, and bank transfers. There is no monthly withdrawal cap for verified accounts in good standing.

GCash and Maya withdrawals are typically processed within 30–60 minutes for standard requests. Bank transfers via BDO, BPI, UnionBank, InstaPay, or PESONet generally take 1–3 banking hours during business days, and may take longer over weekends or public holidays. First-time withdrawals on a new account may take slightly longer as the KYC review is completed. Contact support via live chat if your withdrawal has been pending for more than 2 hours.

Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, an unverified payment method, a mismatch between your account name and the registered GCash name, or an outstanding account issue. Check the withdrawal notification for the specific reason. If it's unclear, contact our 24/7 live chat support — they'll tell you exactly what needs to be resolved.

718 Pub does not charge its own withdrawal fee for standard GCash or Maya payouts. Bank transfer withdrawals via InstaPay or PESONet may incur a small processing fee charged by the receiving bank — typically ₱15–25 depending on the bank. Your GCash or Maya receiving wallet does not charge a fee to receive funds.

Bonuses & Promotions

The welcome bonus is applied automatically to your first qualifying deposit — no bonus code needed. After you register and make your first deposit of at least ₱100, the 100% match bonus (up to ₱10,000) is credited to your bonus wallet within 60 seconds. The bonus appears separately from your real-money balance so you can always see your progress.

Wagering requirements (also called rollover) mean you need to wager a specified multiple of your bonus amount before the bonus can be converted to withdrawable cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets using bonus funds before you can withdraw. Your progress is tracked in real time in the Bonus section of your account dashboard. Different games contribute at different rates — slots typically count 100%, while live table games may count less. Check the specific promotion's terms for exact contribution rates.

If a bonus expires before the wagering requirements are completed, the remaining bonus funds are forfeited. Your real-money cash balance is not affected — only the bonus portion is removed. Bonus expiry dates are clearly shown in your Bonus dashboard when the promotion is active. 718 Pub sends reminder notifications before bonuses expire so you have time to use them.

Beyond the welcome bonus, 718 Pub regularly offers reload deposit bonuses, free spins on selected JILI Slots titles, cashback deals on net losses, weekly and monthly prize draws, and loyalty rewards for frequent players. Promotions are shown in the Bonus Centre of your logged-in account dashboard and updated regularly. Log in and check the promotions section to see what's currently active on your account.

The standard welcome bonus does not require a bonus code — it's applied automatically to your first deposit. Some specific time-limited promotions may require a code to be entered in your account before making a qualifying deposit. When a promo code is required, it will be clearly stated in the promotion details. If you received a referral code from a friend, enter it during registration in the Referral Code field on the Register page.

Games & Platform

718 Pub offers 500+ certified games across six main categories: JILI Slots (including Fortune Gems, Super Ace, Crazy 777, Lucky Piggy, and more), Live Casino (Baccarat, Dragon Tiger, Blackjack, Roulette with 24/7 dealers), Card Games, Bingo (multiple room formats), Online Casino games, and Sports Betting covering PBA, NBA, football, and e-sports.

Yes. All slot games and random number-based games at 718 Pub use certified RNG (Random Number Generator) technology — the game outcomes are genuinely random and cannot be predicted or manipulated. The games are provided by licensed and certified software providers including JILI, PG Soft, and Pragmatic Play. Live dealer games are played with real cards and real roulette wheels in licensed studio environments, streamed in real time.

Yes — no app download is needed. 718 Pub is fully mobile-optimised and runs directly in your phone's browser (Chrome or Safari work well on both Android and iPhone). All games, deposits, withdrawals, and account management features are fully functional on mobile. For quick access, add 718pub.click to your home screen as a browser shortcut — it behaves like an app without taking up storage.

Try these steps in order: (1) Refresh the page and try launching the game again. (2) Clear your browser cache. (3) Switch from Wi-Fi to mobile data or vice versa — sometimes a network switch resolves loading issues. (4) Try a different browser. (5) Check if the issue is with a specific game only or all games — if it's all games, the issue is likely your connection. If the problem persists on a specific game, contact our 24/7 live chat with the game name and a description of the error.

Yes. The 718 Pub Live Casino runs 24 hours a day, 7 days a week — including Philippine public holidays. Baccarat, Dragon Tiger, Roulette, and Blackjack tables are always open with live dealers. Some specialty game rooms may have specific operating hours which are shown directly in the game lobby. Most rooms have multiple tables running simultaneously so you won't have to wait for a seat.

Responsible Gaming

Log in and go to Account Settings, then select Responsible Gaming. Choose Deposit Limits and set your preferred daily, weekly, or monthly maximum deposit amount. Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this protects you from making impulsive decisions during a session. Full details at Responsible Gaming.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Select the duration (minimum 6 months) and confirm. Your account access is closed immediately, you're removed from all marketing lists, and your available real-money balance is refunded to your registered payment method. Self-exclusion cannot be reversed for the full duration requested. It is a serious tool designed for players who need a real break from gambling. More information at Responsible Gaming.

A cool-off period is a temporary break from playing — available in durations of 24 hours, 7 days, 30 days, or 90 days. During a cool-off, you cannot deposit or access games, but you can still log in to view your balance and request a withdrawal. After the cool-off period ends, your account automatically reactivates. Activate it in Account Settings → Responsible Gaming → Cool-Off Period.

Account Security

Go to Account Settings → Security → Two-Factor Authentication. Follow the on-screen steps to link your registered Philippine mobile number. Once active, every login from a new device will require an SMS OTP sent to your registered number. 718 Pub strongly recommends enabling 2FA — it's the most effective single step you can take to protect your account from unauthorised access.

Act immediately — don't wait. Go to Account Settings → Security → Log Out of All Other Devices to terminate any active sessions that aren't yours. Then change your password to something new and strong. Contact 718 Pub 24/7 live chat support right away and report the suspicious activity. Our security team will investigate, freeze any further unauthorised activity, and guide you through next steps. The faster you act, the better the outcome.

718 Pub will never ask for your password via email, SMS, or live chat — ever. If you receive a message claiming to be from us asking for your password, login credentials, or personal documents via an unofficial channel, it is not from 718 Pub. Do not click any links or provide any information. Forward the message details to support@718pub.click so we can investigate. Always access your account directly via 718pub.click and verify the padlock (SSL certificate) in your browser.
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About This Page

Why 718 Pub Maintains a Detailed FAQ for Filipino Players

The 718 Pub FAQ exists because Filipino players deserve straight, complete answers — not vague one-liners that send you in circles. Online casino platforms can be confusing when you first start out, and even experienced players run into questions about specific processes like KYC verification, bonus wagering, or how GCash withdrawals are processed. This page is designed to be the first place you look when something isn't clear.

The questions on this page reflect what players actually ask our 24/7 support team most frequently. We've organised them into topic categories so you can find what you need quickly without scrolling through content that isn't relevant. The search bar at the top of the page lets you type keywords — like "GCash", "bonus code", or "wagering" — and it filters the FAQ in real time so only the relevant questions show.

A few things worth noting for new 718 Pub players: the minimum deposit and withdrawal amounts at ₱100 and ₱200 respectively are among the most accessible in the Philippine online casino market — designed to make the platform genuinely usable for Filipino players across all income levels, not just those with large bankrolls. The GCash and Maya integration is direct and fast, with deposits crediting in under 60 seconds and withdrawals typically completing within an hour for standard requests.

On the responsible gaming side, the tools described in this FAQ — deposit limits, cool-off periods, self-exclusion — are real, functional features built into every 718 Pub account. They're not buried in a legal document. They're in your account settings dashboard, accessible any time you're logged in, without needing to contact support to activate them. 718 Pub believes that easy access to these tools is part of what makes the platform trustworthy for Filipino players.

If your question isn't covered in this FAQ, the 24/7 live chat support team is the fastest route to a real answer. The team is knowledgeable, responsive, and used to handling a wide range of account queries from players across all regions of the Philippines — from Metro Manila to Davao, Cebu, Iloilo, General Santos, and everywhere in between.

This FAQ is updated regularly to reflect current platform features, promotions, and payment processes. If you notice information that seems outdated, please let us know via live chat so we can review and update it promptly.

24/7 Live Chat Support

Can't find your answer here? Our support team is online around the clock — chat with a real person, not a bot, any time of day or night.

Email Support

For non-urgent queries or document submissions (KYC, dispute evidence), email us at support@718pub.click. We reply within a few hours during peak times.

Responsible Gaming Help

If you or someone you know needs help with gambling-related concerns, our responsible gaming team is available 24/7 and handles these conversations with care and complete confidentiality.

Still Need Help?

Reach the 718 Pub Support Team

The FAQ didn't cover your question? These are the fastest ways to get a real answer from a real person.

Live Chat

The fastest option. Click the chat icon in the bottom-right corner of any page. Average response time is under 2 minutes, available 24 hours a day, 7 days a week including Philippine public holidays.

Email Support

Send your query to support@718pub.click. Include your registered email address and a clear description of your issue. For KYC or dispute queries, attach supporting screenshots or documents.

Related Help Pages

Visit Deposit and Withdrawal for detailed payment guides, Responsible Gaming for account control tools, or About Us for platform background and licensing information.

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